Return & Refund Policy

Last updated: 06-29-2026

At Love & Paws, we want you to be happy with your order. Please review our return and refund policy below.

Returns

If you would like to request a return, please email us at:

Replyhubservice@gmail.com

Please include your order number, the item you would like to return, and the reason for your return request.

Do not send any items back without contacting us first. Once your return request is reviewed, we will provide return instructions if your order is eligible.

Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be in acceptable condition and include all original parts or accessories when applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by law.

Refunds

Once your return is received and reviewed, we will notify you whether your refund has been approved.

If approved, your refund will be issued back to the original payment method.

Please allow 3–5 business days for the refund to be processed. After processing, it may take 4–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us as soon as possible with your order number and photos of the issue.

We will review the situation and help resolve it.

Cancellations

If you need to cancel an order, please email us as soon as possible.

We cannot guarantee cancellations once an order has been processed, packed, or shipped.

Contact Us

For any return, refund, cancellation, or order issue, please email us at: Replyhubservice@gmail.com